Network Problems
Webpages not loading; MSN, IP addresses or some webpages loading
Most likely a DNS issue
- Check you can ping something by IP address, e.g. 203.220.0.228 (www.overclockers.com.au)
- Check your IP/DNS settings are correct, compare with another known working computer if there is one
- Reset your modem and router
Getting a 169.x.x.x IP address in Windows
This means your computer is not getting a valid DHCP address from your router or modem.
- Check that the router or modem has DHCP turned on and has a wide enough range, or set a static IP address.
- If this doesnt fix the problem, try resetting the modem or router.
Network File Sharing
If you have shared folders or drives and cannot access them from other networked computers
- Check if you can ping the computer with the share from the other computers
- Access the shared computer using the IP address, eg: '\\{ip_addr}'
Problem getting a router to work with Bigpond Cable
- Make sure you have the internet type set to Heartbeat or Bigpond with the right Heartbeat server address.
- There are guides to set this up here
- Make sure to hard reset the Cable modem. To do this, unplug the modem from power, hold down the reset button and turn it back on.
Bigpond Cable requires a Heartbeat client setup to keep the connection alive. Without this setup the internet can dropout every 5 minutes. Also, the modem 'locks' onto the MAC address of the first connected NIC. Therefore when changing from a Modem->Computer setup to Modem->Router->Computer(s) setup you need to hard reset the modem.
Very slow or unstable wireless network
- Check for other sources of interference
- Other wireless networks on same channel
- Cordless phones operating on 2.4GHz
- Try the connection from a short distance away (<5m)
- Check that both adaptors are in 802.11G mode if supported
- If it is a USB wireless adaptor, make sure it is plugged into a USB2 port
- This problem can also be due to poor wireless adaptors or wireless routers
Port Forwarding or Game/File/FTP/Web Server problem
- Make sure you are forwarding the required ports.
- Follow the guides on this website
- If you are still having problems
- Make sure you turn off any firewalls, including the XP2 firewall to see if that solves the problem
- Some ISPs block certain ports
No Internet Connection with Bigpond Cable and new Router/Computer
- You need to hard reset the modem before swapping the device connected to it.
- To do this:
- Disconnect all devices connected to the modem
- Unplug power cable
- Hold down 'reset' button on modem
- Plug back in power
- Release reset button
- Connect new device to modem
- Also make sure you setup the proper Heartbeat details in your router. See here for a lot of information about the Bigpond Cable 'Heartbeat'.
- You need to add the proper Heartbeat Server Login IP, your Bigpond Username and Password. For the Login IP, see here.
Terms used on this page
- {ip_addr} should be replaced with the required IP address. For example 192.168.1.1
- NIC: Network Interface Card or Network Card